8:15 AM

9:15 AM

REGISTRATION | WELCOME COFFEE | 1:1 MEETING
REGISTRATION | WELCOME COFFEE |

9:15 AM

9:20 AM

OPENING REMARKS BY CHAIR OF THE EVENT

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR , IDEABAY AI

Caroline Laurenson

Programme Director , The EU Chatbot Summit

OPENING REMARKS BY CHAIR OF THE EVENT

9:20 AM

9:40 AM

ENSURING AUTHENTICITY: FROM TRUSTWORTHINESS TO TRUST-BY-DESIGN

Hilde Hardeman

Director General of the Publications Office , The European Union

SAFETY & SECURITY IN CONVERSATIONAL & GENERATIVE AI

9:52 AM

10:12 AM

HARNESSING THE POTENTIAL OF AI FOR GROWTH

Suresh Kumar

Deputy Director for Innovation and Industrial Transformation, DG Economy, The Scottish Government

AI FOR ECONOMIC GROWTH AND PUBLIC IMPACT

10:00 AM

11:00 AM

MICROSOFT ROUNDTABLE: MICROSOFT AGENTIC TRANSFORMATION ROUNDTABLE

Ricardo Russ

Sr. AI Business Process Lead - Manufacturing , Microsoft

Damien Bird

Senior Cloud Solutions Architect, Microsoft

Charis Jamieson

Cloud & AI Endpoints Go-To-Market Manager , Microsoft

INVITE-ONLY EXECUTIVE ROUNDTABLE – POWERED BY MICROSOFT

10:08 AM

10:33 AM

AI VOICEBOTS IN PRACTICE: HOW AGENTIC COMMUNICATION TURNS INCOMING REQUESTS INTO RESOLVED OUTCOMES

Jana Richter

Executive Vice President AI & Innovation , NFON AG

AI VOICE & CONTACT CENTRE TRANSFORMATION

10:29 AM

11:04 AM

DEMO DAY HERO, LAUNCH DAY ZERO: WHEN PERFECT CHATBOTS BECOME UNPREDICTABLE

Shahar Erez

Co-Founder & CEO , Arato

ENTERPRISE AI DEPLOYMENT & SCALING

10:52 AM

11:27 AM

EARLY VERSION: LESSONS LEARNED PUTTING AUTONOMOUS AGENTS IN FRONT ON CUSTOMERS

Rui Teimao

Innovation Engineer, Lloyds Banking Group

KEYNOTE : SCALING AI AGENTS IN BANKING - CASE STUDY ( Lloyds Banking)

11:00 AM

11:30 AM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

11:30 AM

12:25 PM

HUMAN IN THE LOOP 2.0: DESIGNING COOPERATIVE WORKFLOWS WITH AGENTIC AI

Muhammad Saad

Data Scientist , Endress + Hauser

MASTERCLASS - AGENTIC AI & HUMAN COLLABORATION

11:30 AM

12:25 PM

WHAT DO I NEED TO KNOW TO BE PROFICIENT IN GENERATIVE AI: SKILLS AND ROLES IN THE NEW AI ECONOMY

Michael McTear

Emeritus Professor , Ulster University

Surya L. Ramesh

Data consultant & educator, Tech Sage Solutions

MASTERCLASS - DIGITAL LITERACY / SKILLS

11:40 AM

12:05 PM

RAG AND AI AGENTS IN CONTINUOUS TESTING OF CONVERSATIONAL INTERFACES

Gabriele Iuculano

Senior Test Platform Engineer , Schindler Group

Salvatore Raieli

Senior Data Scientist , Oncodesign

AI AGENTS - DESIGN BEST PRACTICES / RAG

11:59 AM

12:24 PM

BUILDING A SELF-SERVICE GENAI PLATFORM WITHIN A LARGE ENTERPRISE

Jörg Schoba

Domain Architect Artificial Intelligence, OMV

OMV CASE STUDY

12:10 PM

12:25 PM

FROM DATA TO ACTION: THE FUTURE OF BI WITH GENERATIVE AI

Rodrigo de Andrade

Senior Product Manager - Data and AI , IBM

GENERATIVE AI

12:15 PM

12:40 PM

UNLOCKING VALUE WITH ENTERPRISE-GRADE AI: DRIVING BUSINESS IMPACT THROUGH FULL-STACK PLATFORMS

Magdalena Jonczak

Senior Vice President & Global Head of AI & Data , T-Systems International

GENERATIVE AI AND ENTERPRISE TRANSFORMATION TRACK

12:30 PM

1:30 PM

LUNCH
LUNCH

12:35 PM

1:10 PM

THE EVOLUTION OF AIMEE: LEVERAGING TECHNOLOGY TO CONTINUOUSLY ADVANCE EE’S DIGITAL VIRTUAL ASSISTANT

Kenneth Deeley

Senior Engineering Manager - Conversational AI, BT

CASE STUDY / DESIGN BEST PRACTICES - BT/EE

1:30 PM

2:15 PM

AUTOMATING AI AGENTS SECURITY AND EVALUATION AT ENTERPRISE SCALE

Alexandre Foucher

Customer Success Manager , Giskard

AI SECURITY, SAFETY & GOVERNANCE

1:30 PM

2:15 PM

NOTHING HAS CHANGED - DESIGN STILL MATTERS

Ray-Allen Taylor

Head of Innovation, Ideabay.AI

MASTERCLASS

1:30 PM

2:15 PM

MEASURE WHAT MATTERS: A FRAMEWORK FOR EVALUATING LLM-BASED CHATBOTS

Lena Shakurova

co-founder , ParsLabs

MASTERCLASS - EVALUATING LLM CHATBOTS

1:30 PM

2:15 PM

THE FUTURE OF WORK: HUMANS, AI, AND THE SKILLS THAT WILL SHAPE THE WORKPLACE

Sooz Young

Founder & CEO , Technology Coaching

Jared Browne

Head of Privacy and AI Governance , Fexco

Martin Krček

AI Architekt, Strategy & Implementation, Voice bot TOBi, Gen AI , Vodafone

Dr Kulvinder Panesar

Assistant Professor of Applied Artificial Intelligence , University of Bradford

PANEL - REDEFINING WORK IN THE AI ERA

1:31 PM

2:06 PM

AUGMENTING HUMAN AGENTS WITH REAL-TIME AI

Savitha Sethuram

Head of Applied AI, Global Delivery , Google

AGENTIC AI & AUTONOMOUS SYSTEMS (ENTERPRISE-FOCUSED)

1:49 PM

2:24 PM

GOVERNING AGENTIC AI; ONE SMALL STEP FOR AI, ONE GIANT LEAP FOR BANKKIND.

Andrew Harrison

Agentic & GenAI Governance Advisor , ABN AMRO

AI GOVERNANCE, ETHICS & REGULATION

2:05 PM

2:40 PM

REVOLUTIONISING CX: HARNESSING VIRTUAL AGENTS AND INTELLIGENT AUTOMATION

Dominik Predota

VP Automation Sales, CallMiner

CUSTOMER EXPERIENCE (CX)

2:19 PM

3:34 PM

THE GO/NO-GO DECISION FRAMEWORK FOR SCALING AI

Karin Pespisa

LLM Technical Editor, Akraya

Harshdip Singh

Sr. Technical Product Manager, Amazon

Chris Miles

Group Product Lead - Chatbots & AI , Lebara

Shahar Erez

Co-Founder & CEO , Arato

PANEL - FROM PROTOTYPE TO PRODUCTION

2:20 PM

2:35 PM

YOUR AGENT WORKS ON MY MACHINE: ESCAPING THE PROTOTYPE TRAP WITH AGNO

Bhanu Chaddha

Lead Engineer , A.P. Moller - Maersk

AGENTIC AI & DEPLOYMENT

2:20 PM

3:05 PM

BUILDING REAL-TIME AI VOICE AGENTS

Anni Chen

Developer Evangelist, Twilio

MASTERCLASS

3:05 PM

3:35 PM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

3:35 PM

3:50 PM

ALIGNING RESPONSIBLE AI IN THE PROBABILISTIC WORLD OF LLMS AND AI AGENTS

Shubhradeep Nandi

Chief Scientist , ResponcibleAI / Government of Andhra Pradesh

RESPONSIBLE AND ETHICAL AI

3:35 PM

4:00 PM

WHY AND HOW TO BUILD YOUR OWN CONVERSATIONAL LLM RISK FRAMEWORK

Adrian Matei

AI Product manager , Jaja Finance

SAFETY / SECURITY

3:53 PM

4:18 PM

SECURING AGENTIC AI: MULTI-AGENT APPROACHES FOR HALLUCINATION MITIGATION

Diego Gosmar

Head of AI, Tesisquare S.p.A.

SAFETY / SECURITY / MULTI-AGENTS

4:10 PM

4:25 PM

HUMAN-FIRST AI: WHEN CUSTOMER EXPERIENCE LEADS, TECHNOLOGY FOLLOWS

Rodrigo Aviles

Senior Manager, rpc – The Retail Performance Company GmbH

CUSTOMER EXPERIENCE & HUMAN-CENTERED AI

4:11 PM

4:46 PM

OMOTENASHI MEETS AGENTIC AI: HOW JAPANESE SERVICE CULTURE SHAPES THE FUTURE OF CHATBOTS

Daniel Orenes Ferrandez

Customer Experience Lead , Uber

CASE STUDY - JAPANESE CX DESIGN BEST PRACTICES FOR CS AGENTS

4:27 PM

4:52 PM

THREE CHATBOTS, ONE GOAL: A HUMAN-CENTRED APPROACH TO DESIGNING CONVERSATIONAL AI FOR A UNIVERSITY

Emma Horrell

User Experience (UX) Manager , University of Edinburgh

HUMAN-CENTRED APPROACH - CASE STUDY UNIVERSITY OF EDINBURGH

4:47 PM

5:22 PM

THE VALUE OF DESIGN

Ray-Allen Taylor

Head of Innovation, Ideabay.AI

NOTHING HAS CHANGED - DESIGN STILL MATTERS

4:50 PM

5:00 PM

CLOSING & END OF DAY REFLECTIONS

Caroline Laurenson

Programme Director , The EU Chatbot Summit

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR , IDEABAY AI

CLOSSING & END OF DAY REFLECTIONS

7:00 PM

8:00 PM

18th March - EVENING NETWORKING RECEPTION WITH DRINKS 7PM