8:15 AM

9:15 AM

REGISTRATION | WELCOME COFFEE | 1:1 MEETING

REGISTRATION | WELCOME COFFEE |

9:15 AM

9:20 AM

OPENING REMARKS BY CHAIR OF THE EVENT

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR , IDEABAY AI

Caroline Laurenson

Programme Director , The EU Chatbot Summit

OPENING REMARKS BY CHAIR OF THE EVENT

9:20 AM

9:40 AM

KEYNOTE

Richard Lochhead

Minister for Small Business, Innovation and Trade, The Scottish Parliament

KEYNOTE

9:40 AM

10:00 AM

ENSURING AUTHENTICITY: FROM TRUSTWORTHINESS TO TRUST-BY-DESIGN

Hilde Hardeman

Director General of the Publications Office , The European Union

SAFETY & SECURITY IN CONVERSATIONAL & GENERATIVE AI

10:00 AM

11:00 AM

INVITE-ONLY EXECUTIVE ROUNDTABLE: “AGENTIC AI AND THE FUTURE OF INTELLIGENT ASSISTANTS – LESSONS FROM MICROSOFT POWER PLATFORM

William Corfield

Microsoft AI Business Solutions, Microsoft

INVITE-ONLY EXECUTIVE ROUNDTABLE – POWERED BY MICROSOFT

10:00 AM

10:20 AM

AI VOICEBOTS IN PRACTICE: HOW AGENTIC COMMUNICATION TURNS INCOMING REQUESTS INTO RESOLVED OUTCOMES

Jana Richter

Executive Vice President AI & Innovation , NFON AG

KEYNOTE

10:20 AM

10:40 AM

KEYNOTE - TBC

KEYNOTE

10:40 AM

11:00 AM

EARLY VERSION: LESSONS LEARNED PUTTING AUTONOMOUS AGENTS IN FRONT ON CUSTOMERS

Rui Teimao

Innovation Engineer, Lloyds Banking Group

John Young

AI Lead - Chatbots & GenAI , Lloyds Banking Group

KEYNOTE : SCALING AI AGENTS IN BANKING - CASE STUDY ( Lloyds Banking)

11:00 AM

11:30 AM

COFFEE BREAKS & NETWORKING

BREAKS & NETWORKING

11:30 AM

11:45 AM

RAG AND AI AGENTS IN CONTINUOUS TESTING OF CONVERSATIONAL INTERFACES

Gabriele Iuculano

Senior Test Platform Engineer , Schindler Group

Salvatore Raieli

Senior Data Scientist , Oncodesign

AI AGENTS - DESIGN BEST PRACTICES / RAG

11:30 AM

12:25 PM

HUMAN IN THE LOOP 2.0: DESIGNING COOPERATIVE WORKFLOWS WITH AGENTIC AI

Muhammad Saad

Data Scientist , Endress + Hauser

MASTERCLASS - AGENTIC AI & HUMAN COLLABORATION

11:30 AM

12:25 PM

WHAT DO I NEED TO KNOW TO BE PROFICIENT IN GENERATIVE AI: SKILLS AND ROLES IN THE NEW AI ECONOMY

Michael McTear

Emeritus Professor , Ulster University

Surya L. Ramesh

Data consultant & educator, Tech Sage Solutions

MASTERCLASS - DIGITAL LITERACY / SKILLS

11:45 AM

12:00 PM

BUILDING A SELF-SERVICE GENAI PLATFORM WITHIN A LARGE ENTERPRISE

Jörg Schoba

Domain Architect Artificial Intelligence, OMV

OMV CASE STUDY

12:00 PM

12:15 PM

UNLOCKING VALUE WITH ENTERPRISE-GRADE AI: DRIVING BUSINESS IMPACT THROUGH FULL-STACK PLATFORMS

Magdalena Jonczak

Senior Vice President & Global Head of AI & Data , T-Systems International

GENERATIVE AI AND ENTERPRISE TRANSFORMATION TRACK

12:10 PM

12:25 PM

FROM DATA TO ACTION: THE FUTURE OF BI WITH GENERATIVE AI

Rodrigo de Andrade

Senior Product Manager - Data and AI , IBM

GENERATIVE AI

12:15 PM

12:30 PM

BT/EE

Kenneth Deeley

Senior Engineering Manager - Conversational AI, BT

Rachel Bimbi

Product Leader Conversational (Messaging and Conversational AI) , EE

CASE STUDY / DESIGN BEST PRACTICES - BT/EE

12:25 PM

1:25 PM

LUNCH

1:25 PM

1:40 PM

YOUR AGENT WORKS ON MY MACHINE: ESCAPING THE PROTOTYPE TRAP WITH AGNO

Bhanu Chaddha

Lead Engineer , A.P. Moller - Maersk

AGENTIC AI & DEPLOYMENT

1:25 PM

2:15 PM

BUILDING REAL-TIME AI VOICE AGENTS

Anni Chen

Developer Evangelist, Twilio

MASTERCLASS

1:25 PM

2:15 PM

MASTERCLASS - TBC

MASTERCLASS

1:25 PM

2:15 PM

MEASURE WHAT MATTERS: A FRAMEWORK FOR EVALUATING LLM-BASED CHATBOTS

Lena Shakurova

co-founder , ParsLabs

MASTERCLASS - EVALUATING LLM CHATBOTS

1:25 PM

2:15 PM

WHEN AI GETS IT WRONG: WHY UNDERSTANDING THE PROBLEM MATTERS MORE THAN THE ALGORITHM

Hannah Amliwala

Data Scientist , Jaguar Land Rover

MASTERCLASS - JAGUAR LANDROVER PRACTICAL CASE STUDY

1:25 PM

1:40 PM

ALIGNING RESPONSIBLE AI IN THE PROBABILISTIC WORLD OF LLMS AND AI AGENTS

Shubhradeep Nandi

Chief Scientist , ResponcibleAI / Government of Andhra Pradesh

RESPONSIBLE AND ETHICAL AI

1:40 PM

1:55 PM

GOVERNING AGENTIC AI; ONE SMALL STEP FOR AI, ONE GIANT LEAP FOR BANKKIND.

Andrew Harrison

Agentic & GenAI Governance Advisor , ABN AMRO

AI GOVERNANCE, ETHICS & REGULATION

1:55 PM

2:15 PM

TBC - Callminer

DESIGN BEST PRACTICES / VOICE

2:15 PM

2:55 PM

THE FUTURE OF WORK: HUMANS, AI, AND THE SKILLS THAT WILL SHAPE THE WORKPLACE

Sooz Young

Founder & CEO , Technology Coaching

Jared Browne

Head of Privacy and AI Governance , Fexco

Martin Krček

AI Architekt, Strategy & Implementation, Voice bot TOBi, Gen AI , Vodafone

Dr Kulvinder Panesar

Assistant Professor of Applied Artificial Intelligence , University of Bradford

PANEL - REDEFINING WORK IN THE AI ERA

2:15 PM

2:55 PM

AI PILOTS ARE EASY. MOST WOULD FAIL IN PRODUCTION.

Karin Pespisa

Conversation Designer, Gemini UX , PRPL on behalf of Google DeepMind

Harshdip Singh

Sr. Technical Product Manager, Amazon

Ofer Mendelevitch

Head of Developer Relations , Vectara

Chris Miles

Group Product Lead - Chatbots & AI , Lebara

PANEL - FROM PROTOTYPE TO PRODUCTION

2:55 PM

3:25 PM

COFFEE BREAKS & NETWORKING

BREAKS & NETWORKING

3:25 PM

3:40 PM

WHY AND HOW TO BUILD YOUR OWN CONVERSATIONAL LLM RISK FRAMEWORK

Adrian Matei

AI Product manager , Jaja Finance

SAFETY / SECURITY

3:40 PM

3:55 PM

SECURING AGENTIC AI: MULTI-AGENT APPROACHES FOR HALLUCINATION MITIGATION

Diego Gosmar

Head of AI, Tesisquare S.p.A.

SAFETY / SECURITY / MULTI-AGENTS

3:55 PM

4:10 PM

OMOTENASHI MEETS AGENTIC AI: HOW JAPANESE SERVICE CULTURE SHAPES THE FUTURE OF CHATBOTS

Daniel Orenes Ferrandez

Customer Experience Lead , Uber

CASE STUDY / DESIGN BEST PRACTICES - RAKUTEN GROUP

4:10 PM

4:25 PM

HUMAN-FIRST AI: WHEN CUSTOMER EXPERIENCE LEADS, TECHNOLOGY FOLLOWS

Rodrigo Aviles

CX Lead, Hyundai Motor Europe

CUSTOMER EXPERIENCE & HUMAN-CENTERED AI

4:10 PM

4:25 PM

THREE CHATBOTS, ONE GOAL: A HUMAN-CENTRED APPROACH TO DESIGNING CONVERSATIONAL AI FOR A UNIVERSITY

Emma Horrell

User Experience (UX) Manager , University of Edinburgh

HUMAN-CENTRED APPROACH - CASE STUDY UNIVERSITY OF EDINBURGH

4:25 PM

4:40 PM

FROM VISION TO VALUE: ARCHITECTING ACCOUNTABLE AI

Vishal Mishra

Director of Artificial intelligence and Software Engineering , Inception ( A G42 Company)

AI STRATEGY AND ORGANIZATIONAL TRANSFORMATION - CLOSSING KEYNOTE

4:40 PM

4:50 PM

CLOSING & END OF DAY REFLECTIONS

Caroline Laurenson

Programme Director , The EU Chatbot Summit

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR , IDEABAY AI

CLOSSING & END OF DAY REFLECTIONS