8:15 AM

9:15 AM

REGISTRATION | WELCOME COFFEE | 1:1 MEETING
REGISTRATION | WELCOME COFFEE |

9:15 AM

9:20 AM

OPENING REMARKS BY CHAIR OF THE EVENT

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR , IDEABAY AI

Caroline Laurenson

Programme Director , The EU Chatbot Summit

OPENING REMARKS BY CHAIR OF THE EVENT

9:20 AM

9:40 AM

KEYNOTE

Richard Lochhead

Minister for Small Business, Innovation and Trade, The Scottish Parliament

KEYNOTE

9:45 AM

10:05 AM

KEYNOTE - TBC
KEYNOTE

10:10 AM

11:10 AM

INVITE-ONLY EXECUTIVE ROUNDTABLE: “AGENTIC AI AND THE FUTURE OF INTELLIGENT ASSISTANTS – LESSONS FROM MICROSOFT POWER PLATFORM

William Corfield

Microsoft AI Business Solutions, Microsoft

INVITE-ONLY EXECUTIVE ROUNDTABLE – POWERED BY MICROSOFT

10:10 AM

10:30 AM

KEYNOTE - TBC
KEYNOTE

10:35 AM

10:55 AM

KEYNOTE - TBC
KEYNOTE

11:00 AM

11:20 AM

EARLY VERSION: LESSONS LEARNED PUTTING AUTONOMOUS AGENTS IN FRONT ON CUSTOMERS

Rui Teimao

Innovation Engineer, Lloyds Banking Group

John Young

AI Lead - Chatbots & GenAI , Lloyds Banking Group

KEYNOTE : SCALING AI AGENTS IN BANKING - CASE STUDY ( Lloyds Banking)

11:20 AM

11:50 AM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

11:50 AM

12:05 PM

SPEAKING SESSION - TBC
AI AGENTS

11:50 AM

12:05 PM

RAG AND AI AGENTS IN CONTINUOUS TESTING OF CONVERSATIONAL INTERFACES

Gabriele Iuculano

Senior Test Platform Engineer , Schindler Group

Salvatore Raieli

Senior Data Scientist , Oncodesign

AI AGENTS - DESIGN BEST PRACTICES / RAG

11:50 AM

12:30 PM

HUMAN IN THE LOOP 2.0: DESIGNING COOPERATIVE WORKFLOWS WITH AGENTIC AI

Muhammad Saad

Data Scientist , Endress + Hauser

MASTERCLASS - AGENTIC AI & HUMAN COLLABORATION

11:50 AM

12:30 PM

WHAT DO I NEED TO KNOW TO BE PROFICIENT IN GENERATIVE AI: SKILLS AND ROLES IN THE NEW AI ECONOMY

Michael McTear

Emeritus Professor , Ulster University

MASTERCLASS - DIGITAL LITERACY / SKILLS

12:10 PM

12:25 PM

FROM DATA TO ACTION: THE FUTURE OF BI WITH GENERATIVE AI

Rodrigo de Andrade

Senior Product Manager - Data and AI , IBM

GENERATIVE AI

12:10 PM

12:25 PM

BUILDING A SELF-SERVICE GENAI PLATFORM WITHIN A LARGE ENTERPRISE

Jörg Schoba

Domain Architect Artificial Intelligence, OMV

OMV CASE STUDY

12:30 PM

12:45 PM

YOUR AGENT WORKS ON MY MACHINE: ESCAPING THE PROTOTYPE TRAP WITH AGNO

Bhanu Chaddha

Lead Engineer , A.P. Moller - Maersk

AGENTIC AI & DEPLOYMENT

12:30 PM

12:45 PM

THREE CHATBOTS, ONE GOAL: A HUMAN-CENTRED APPROACH TO DESIGNING CONVERSATIONAL AI FOR A UNIVERSITY

Emma Horrell

User Experience (UX) Manager , University of Edinburgh

HUMAN-CENTRED APPROACH - CASE STUDY UNIVERSITY OF EDINBURGH

12:45 PM

1:45 PM

LUNCH
LUNCH

1:45 PM

2:00 PM

SPEAKING SESSION - TBC
AGENTIC AI & DEPLOYMENT

1:45 PM

2:25 PM

BUILDING REAL-TIME AI VOICE AGENTS

Anni Chen

Developer Evangelist, Twilio

MASTERCLASS

1:45 PM

2:40 PM

MASTERCLASS - TBC
MASTERCLASS

1:45 PM

2:25 PM

MEASURE WHAT MATTERS: A FRAMEWORK FOR EVALUATING LLM-BASED CHATBOTS

Lena Shakurova

co-founder , ParsLabs

MASTERCLASS - EVALUATING LLM CHATBOTS

2:05 PM

2:20 PM

GOVERNING AGENTIC AI; ONE SMALL STEP FOR AI, ONE GIANT LEAP FOR BANKKIND.

Andrew Harrison

Agentic & GenAI Governance Advisor , ABN AMRO

AI GOVERNANCE, ETHICS & REGULATION

2:25 PM

2:40 PM

WHEN AI GETS IT WRONG: WHY UNDERSTANDING THE PROBLEM MATTERS MORE THAN THE ALGORITHM
JAGUAR LANDROVER PRACTICAL CASE STUDY

2:45 PM

3:25 PM

THE FUTURE OF WORK

Sooz Young

Founder & CEO , Technology Coaching

Jared Browne

Head of Privacy and AI Governance , Fexco

Martin Krček

AI Architekt, Strategy & Implementation, Voice bot TOBi, Gen AI , Vodafone

PANEL - REDEFINING WORK IN THE AI ERA

2:45 PM

3:25 PM

HOW WE MOVE FROM PILOT TO PRODUCTION

Karin Pespisa

Conversation Designer, Gemini UX , PRPL on behalf of Google DeepMind

Harshdip Singh

Sr. Technical Product Manager, Amazon

Ofer Mendelevitch

Head of Developer Relations , Vectara

PANEL - FROM PROTOTYPE TO PRODUCTION

3:25 PM

3:55 PM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

3:55 PM

4:10 PM

WHY AND HOW TO BUILD YOUR OWN CONVERSATIONAL LLM RISK FRAMEWORK

Adrian Matei

AI Product manager , Jaja Finance

SAFETY / SECURITY

3:55 PM

4:10 PM

SECURING AGENTIC AI: MULTI-AGENT APPROACHES FOR HALLUCINATION MITIGATION

Diego Gosmar

Head of AI, Tesisquare S.p.A.

SAFETY / SECURITY / MULTI-AGENTS

4:15 PM

4:30 PM

OMOTENASHI MEETS AGENTIC AI: HOW JAPANESE SERVICE CULTURE SHAPES THE FUTURE OF CHATBOTS

Daniel Orenes Ferrandez

Group Manager, Customer Success - Conversational Experiences Department , Rakuten Group

CASE STUDY / DESIGN BEST PRACTICES - RAKUTEN GROUP

4:15 PM

4:30 PM

TBC
VOICE TECHNOLOGY IN REAL-WORLD APPLICATIONS

4:35 PM

4:50 PM

CONVERSATIONAL AI DESIGN AND MULTIMODALITY – LAY OF THE LAND
CASE STUDY - VOICE / VEHICLE EXPERIENCES – GENERAL MOTORS

4:35 PM

4:50 PM

INSIGHTS FROM OUTBOUND CALLING

Chris Miles

Group Product Lead - Chatbots & AI , Lebara

DESIGN BEST PRACTICES / VOICE

4:55 PM

5:05 PM

CLOSING & END OF DAY REFLECTIONS
CLOSSING & END OF DAY REFLECTIONS