8:15 AM

9:15 AM

REGISTRATION | WELCOME COFFEE | 1:1 MEETING
REGISTRATION

9:15 AM

9:20 AM

OPENING REMARKS BY CHAIR OF THE EVENT

Caroline Laurenson

Programme Director , The EU Chatbot Summit

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

OPENING REMRAKS EUCHATBOT 2025

9:20 AM

9:35 AM

WELCOME KEYNOTE FROM MINISTER

Richard Lochhead

Minister for Small Business, Innovation and Trade , The Scottish Parliament

WELCOME KEYNOTE BY THE SCOTTISH MINISTER

9:40 AM

9:50 AM

THE VISIONARY’S EDGE: MASTERING AI FOR IMPACT

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

TRENDS

9:55 AM

10:15 AM

TBC

Ilan Avner

Director, Product Management, AudioCodes

ENTERPRISE SOLUTIONS

10:15 AM

10:35 AM

ENGINEERING THE FUTURE: HARNESSING THE POWER OF AI TO DRIVE BUSINESS GROWTH

Eve Psalti

Senior Director , Microsoft Artificial Intelligence

AI AGENTS

10:35 AM

10:55 AM

HOW JLR (JAGUAR LAND ROVER) HAS ESTABLISHED AI WITHIN THE TECHNICAL SUPPORT IT OFFERS TO THE GLOBAL RETAILER NETWORK

Niel Aveyard

Global Technical Support Manager, Jaguar Land Rover

USE CASES

10:55 AM

11:15 AM

THE INTERSECTION OF LINGUISTICS AND AI: ACADEMIC SOLUTIONS FOR LANGUAGE DATA

Graham Digby

Product Portfolio Manager , Oxford Languages

BEST PRACTICE

11:15 AM

11:45 AM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

11:45 AM

12:00 PM

SWISS RE - TBC

Manu (Manu) Pandey

VICE PRESIDENT CX , SWISS RE

BEST PRACTICE

11:45 AM

12:00 PM

TBC
ENTERPRISE SOLUTIONS

12:05 PM

12:25 PM

AI AGENTS FOR SUSTAINABLE AGRICULTURE

Aniket Hingane

Global Engineering Manager , Citibank

AI AGENTS

12:05 PM

12:20 PM

CONVERSATION AI JOURNEY

Girish Kurup

AI / Generative AI Architect , Tata Consultancy Services

BEST PRACTICE

12:05 PM

12:20 PM

FROM WINNING THE AMAZON ALEXA CHALLENGE TO FOUNDING MALTED AI

Carlos Gemmell

Co-Founder and CTO, Malted AI

ENTERPRISE SOLUTIONS

12:05 PM

12:20 PM

PRACTICAL APPLICATION OF LLMS TO AUGMENT MATURE VIRTUAL ASSISTANTS

Rui Teimao

Innovation Engineer, Lloyds Banking Group

GENERATIVE AI

12:25 PM

12:40 PM

PRODUCTIONISING ENTERPRISE-GRADE LLM AGENTS: DRIVERS, CHALLENGES AND LEARNINGS

Somnath Biswas

Head of Product, Conversational AI, TotalJobs Group

#LLM's

12:25 PM

12:40 PM

AGENTIC AI IN 2025: HYPE, REALITY, AND THE ROAD AHEAD

Andreas Horn

Head of AIOps , IBM

AI AGENTS

12:25 PM

12:40 PM

TBC
ENTERPRISE SOLUTIONS

12:40 PM

1:40 PM

LUNCH
LUNCH BREAK

1:40 PM

2:40 PM

A BEGINNER’S GUIDE TO UNDERSTANDING VECTOR DATABASES

Pavan Belagatti

Technology Evangelist , SingleStore

MASTERCLASS

1:40 PM

2:40 PM

AI AGENTS IN ACTION: PRACTICAL STEPS FOR BUSINESS LEADERS

Alex Velinov

CTO , Tag Digital

MASTERCLASS

1:40 PM

2:40 PM

CUT THROUGH THE HYPE: BUILDING CHATBOTS THAT ACTUALLY DELIVER VALUE

Jesse Lucas

Digital Product Manager, Lebara

MASTERCLASS

1:40 PM

2:40 PM

USING LLMS TO BUILD ADVANCED CONVERSATIONAL AI APPLICATIONS

Michael McTear

Emeritus Professor, Ulster University

MASTERCLASS

1:45 PM

2:05 PM

SO YOU WANT TO BUILD "COPILOT"? BUSINESS AND TECHNICAL LESSONS LEARNED AFTER WORKING WITH 250+ COMPANIES ALL OVER THE WORLD.

Michal Furmankiewicz

Principal Program Manager , AI Industry Team Microsoft

GENERATIVE AI

2:45 PM

3:00 PM

TBC

Ed Galligan

Data Analytics Manager, IKEA

AI AGENTS

2:45 PM

3:05 PM

INCLUSIVE AI CONVERSATIONS: ADAPTING CONVERSATION DESIGN PRINCIPLES WITH NEURODIVERGENT INSIGHTS

Ursula Krobath

Founder, Research Development Lead, NERDPOLE e.U.

USE CASES

2:45 PM

3:00 PM

DESIGNING FOR VOICE VS. CHAT
VOICE AI

3:05 PM

3:45 PM

BEYOND THE BUZZ: PRACTICAL APPLICATIONS OF LLM AGENTS

Muhammad Saad

Data Scientist , Endress + Hauser

Brynn Chadwick

Founder & Chief Automation Officer , Automayte.ai

Ruth Engemann

Senior Product Manager AI & Voice, E.on

Aart Miedema

Robotics & Artificial Intelligence, Rabobank

PANEL - LLM AGENTS

3:05 PM

3:45 PM

DATA-DRIVEN PERSONALISATION IN CONVERSATIONAL AI: LEVERAGING INSIGHTS FOR SMARTER DECISION-MAKING

Hazal Muhtar

Director of Product Analytics, Wise

Karin Pespisa

Prompt Engineering Lead, Applied AI , TEKsystems

Katherine Martin

Product Director, Oxford Languages

PANEL -DATA, DECISION MAKING AND PERSONALISATION

3:10 PM

3:30 PM

UX STRATEGIES FOR GENERATIVE AI AND LARGE LANGUAGE MODELS

Zachary Johnson

UX Advisor, Pulse Labs

GENERATIVE AI

3:45 PM

4:15 PM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

4:15 PM

4:30 PM

PEOPLE: THE SECRET INGREDIENT TO GENAI SUCCESS

Nick Clark

Partner & Associate Director , Boston Consulting Group

GENERATIVE AI

4:15 PM

4:30 PM

NEXT LEVEL CUSTOMER INTERACTION: EXPLOITING THE POWER OF GEN AI FOR TELEFÓNICA’S CUSTOMER SERVICE BOT AURA

Tina Rahman

Product Owner Conversational AI (Voice & Chatbot) , Telefónica Germany

USE CASES

4:35 PM

4:50 PM

UNITE BOTS! ABILITY TO ORCHESTRATE A CONVERSATION ACROSS MULTIPLE CHATBOTS ON THE DIFFERENT BUSINESS CHALLENGE

Robert Skaljin

Director - Conversation AI, Bell Canada

AI AGENTS

4:35 PM

4:50 PM

PRE-GENERATIVE CONVERSATIONAL AI: USING GENERATIVE AI FOR CONTROLLABLE AND HALLUCINATION-FREE CONVERSATIONAL AGENTS

Staffan Larsson

Professor of Computational Linguistics , University of Gothenburg

GENERATIVE AI

4:35 PM

4:50 PM

CONVERSATIONAL DESIGN IRL: WHAT WRITING FOR ROBOTS HAS TAUGHT ME ABOUT TALKING TO HUMANS

Cassie MacKenzie

Lead Content Designer , Scotiabank

USE CASES

5:00 PM

5:10 PM

CLOSING & END OF DAY REFLECTIONS

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

Caroline Laurenson

Programme Director , The EU Chatbot Summit

CLOSING & END OF DAY REFLECTIONS