8:15 AM

9:15 AM

REGISTRATION | WELCOME COFFEE | 1:1 MEETING
REGISTRATION

9:15 AM

9:20 AM

OPENING REMARKS BY CHAIR OF THE EVENT

Caroline Laurenson

Programme Director , The EU Chatbot Summit

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

OPENING REMARKS EUCHATBOT 2025 - PENTLAND

9:25 AM

9:40 AM

AI FOR SCOTLAND

Tom Wilkinson

Chief Data Officer , The Scottish Government

AI IN GOVERNMENT - PENTLAND HALL

9:40 AM

9:55 AM

THE VISIONARY’S EDGE: MASTERING AI FOR IMPACT

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

Ali Fenwick, Ph.D.

Full Professor of Organizational Behavior & Innovation, Hult International Business School

TRENDS - PENTLAND

10:00 AM

10:15 AM

BEYOND VOICE BOTS: THE FUTURE OF VOICE CONVERSATIONAL AI

Ilan Avner

Director, Product Management, AudioCodes

ENTERPRISE SOLUTIONS - PENTLAND

10:20 AM

10:35 AM

ENGINEERING THE FUTURE: HARNESSING THE POWER OF AI TO DRIVE BUSINESS GROWTH

Eve Psalti

Senior Director , Microsoft Artificial Intelligence

AI AGENTS - PENTLAND

10:40 AM

10:55 AM

HOW JLR (JAGUAR LAND ROVER) HAS ESTABLISHED AI WITHIN THE TECHNICAL SUPPORT IT OFFERS TO THE GLOBAL RETAILER NETWORK

Niel Aveyard

Global Technical Support Manager, Jaguar Land Rover

USE CASES - PENTLAND

11:00 AM

11:15 AM

THE INTERSECTION OF LINGUISTICS AND AI: ACADEMIC SOLUTIONS FOR LANGUAGE DATA

Graham Digby

Product Portfolio Manager , Oxford Languages

BEST PRACTICE - PENTLAND

11:15 AM

11:45 AM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

11:45 AM

12:00 PM

THE ONGOING EVOLUTION OF CONVERSATION DESIGN IN FINANCIAL SERVICES

Alex Shin

Senior Product Designer , Prudential Financial

ENTERPRISE SOLUTIONS - PRESTONFIELD HALL

11:45 AM

12:00 PM

NEXT LEVEL CUSTOMER INTERACTION: EXPLOITING THE POWER OF GEN AI FOR TELEFÓNICA’S CUSTOMER SERVICE BOT AURA

Tina Rahman

Product Owner Conversational AI (Voice & Chatbot) , Telefónica Germany

USE CASES - PENTLAND MAIN STAGE

12:05 PM

12:25 PM

AI AGENTS FOR SUSTAINABLE AGRICULTURE

Aniket Hingane

Global Engineering Manager , Citibank

AI AGENTS - ONLINE

12:05 PM

12:20 PM

FROM WINNING THE AMAZON ALEXA CHALLENGE TO FOUNDING MALTED AI

Carlos Gemmell

Co-Founder and CTO, Malted AI

ENTERPRISE SOLUTIONS - PRESTONFIELD HALL

12:05 PM

12:20 PM

PRACTICAL APPLICATION OF LLMS TO AUGMENT MATURE VIRTUAL ASSISTANTS

Rui Teimao

Innovation Engineer, Lloyds Banking Group

GENERATIVE AI - PENTLAND MAIN STAGE

12:25 PM

12:40 PM

AGENTIC AI IN 2025: HYPE, REALITY, AND THE ROAD AHEAD

Andreas Horn

Head of AIOps , IBM

AI AGENTS - PRESTONFIELD HALL

12:25 PM

12:40 PM

eGOVERABot: BOOSTING EU EMPLOYEE ACCESSIBILITY WITH AI & LANGUAGE TECHNOLOGIES

Carmen Raposo

Virtual Assistans Project Leader , NTT DATA Europe & Latam

Laura Martín-Pérez González

Senior Linguist , @ NTT DATA Europe & Latam

ENTERPRISE SOLUTIONS - PENTLAND

12:40 PM

1:40 PM

LUNCH
LUNCH BREAK

1:40 PM

2:40 PM

INTRODUCING MPLUS – THE ALL-IN-ONE CONVERSATIONAL & AGENTIC AI PLATFORM

Koda Skurzewski

BOARD MEMBER AND GROUP CHIEF COMMERCIAL OFFICER, MPLUS

DEMO - HOLYROOD HALL

1:40 PM

2:40 PM

GUIDE TO BUILDING EFFICIENT RAG APPLICATIONS

Pavan Belagatti

Technology Evangelist , SingleStore

MASTERCLASS - ONLINE

1:40 PM

2:40 PM

USING LLMS TO BUILD ADVANCED CONVERSATIONAL AI APPLICATIONS

Michael McTear

Emeritus Professor, Ulster University

MASTERCLASS - PENTLAND HALL

1:40 PM

2:40 PM

CUT THROUGH THE HYPE: BUILDING CHATBOTS THAT ACTUALLY DELIVER VALUE

Jesse Lucas

Digital Product Manager, Lebara

MASTERCLASS - PRESTONFIELD HALL

1:40 PM

2:40 PM

AI AGENTS IN ACTION: PRACTICAL STEPS FOR BUSINESS LEADERS

Alex Velinov

CTO , Tag Digital

MASTERCLASS - SALISBURY HALL

2:45 PM

3:25 PM

BEYOND THE BUZZ: PRACTICAL APPLICATIONS OF LLM AGENTS

Muhammad Saad

Data Scientist , Endress + Hauser

Ruth Engemann

Senior Product Manager AI & Voice, E.on

Aart Miedema

Robotics & Artificial Intelligence, Rabobank

Laura Martín-Pérez González

Senior Linguist , @ NTT DATA Europe & Latam

PANEL - LLM AGENTS - PENTLAND

2:45 PM

3:25 PM

FROM AI HYPE TO CUSTOMER IMPACT: ROADMAPPING TRUSTWORTHY AI PRODUCTS THAT DELIVER

Mariya Mansurova

Senior Analytics Manager, Wise

Karin Pespisa

Prompt Engineering Lead, Applied AI , TEKsystems

Katherine Martin

Product Director, Oxford Languages

Ray-Allen Taylor

Head of Innovation , Ideabay.AI

PANEL - TRUSTWORTHY AI PRODUCTS - (PRESTONFIELD HALL)

2:45 PM

3:05 PM

INCLUSIVE AI CONVERSATIONS: ADAPTING CONVERSATION DESIGN PRINCIPLES WITH NEURODIVERGENT INSIGHTS

Ursula Krobath

Founder, Research Development Lead, NERDPOLE e.U.

USE CASES - ONLINE

3:25 PM

3:55 PM

COFFEE BREAKS & NETWORKING
BREAKS & NETWORKING

3:55 PM

4:10 PM

UNITE BOTS! ABILITY TO ORCHESTRATE A CONVERSATION ACROSS MULTIPLE CHATBOTS ON THE DIFFERENT BUSINESS CHALLENGE

Robert Skaljin

Director - Conversation AI, Bell Canada

AI AGENTS - PENTLAND MAIN STAGE

3:55 PM

4:10 PM

CONVERSATIONAL DESIGN IRL: WHAT WRITING FOR ROBOTS HAS TAUGHT ME ABOUT TALKING TO HUMANS

Cassie MacKenzie

Lead Content Designer , Scotiabank

USE CASES - PRESTONFIELD HALL

4:15 PM

4:30 PM

BUILDING LLM POWERED ENTERPRISE GRADE CONVERSATIONAL ASSISTANTS: A CONVERSATIONAL EXPERIENCE FOR JOB SEARCH

Somnath Biswas

Head of Product, Conversational AI, TotalJobs Group

AI AGENTS - PENTLAND MAIN STAGE

4:15 PM

4:30 PM

PEOPLE: THE SECRET INGREDIENT TO GENAI SUCCESS

Nick Clark

Partner & Associate Director , Boston Consulting Group

GENERATIVE AI - PRESTONFIELD HALL

4:15 PM

4:35 PM

SO YOU WANT TO BUILD "COPILOT"? BUSINESS AND TECHNICAL LESSONS LEARNED AFTER WORKING WITH 250+ COMPANIES ALL OVER THE WORLD.

Michal Furmankiewicz

Principal Program Manager , AI Industry Team Microsoft

GENERATIVE AI - ONLINE

4:35 PM

4:50 PM

BUILDING CUSTOM AI AGENTIC WORKFLOWS FOR STREAMLINING PROCESSES IN THE MARITIME AND SHIPPING INDUSTRY.

Prasanta Saikia

Gen AI Lead , Marcura

AI AGENTS - PRESTONFIELD HALL

4:35 PM

4:55 PM

UX STRATEGIES FOR GENERATIVE AI AND LARGE LANGUAGE MODELS

Zachary Johnson

UX Advisor, Pulse Labs

GENERATIVE AI - ONLINE

4:35 PM

4:50 PM

PRE-GENERATIVE CONVERSATIONAL AI: USING GENERATIVE AI FOR CONTROLLABLE AND HALLUCINATION-FREE CONVERSATIONAL AGENTS

Staffan Larsson

Professor of Computational Linguistics , University of Gothenburg

GENERATIVE AI - PENTLAND MAIN STAGE

5:00 PM

5:10 PM

CLOSING & END OF DAY REFLECTIONS

Christoph Esslinger

FOUNDER AND MANAGING DIRECTOR, IDEABAY AI

Caroline Laurenson

Programme Director , The EU Chatbot Summit

CLOSING & END OF DAY - PENTLAND