CASE STUDY: LEVERAGING LLMS FOR MULTI-TOPIC, HUMAN-CENTRIC CONVERSATIONS: A NEW ERA OF CONVERSATIONAL SPACES

9:10 AM

9:35 AM

Nikolaos Marianos

Conversational Solutions Architect, Superbo.ai

HARNESSING CONVERSATIONAL AI TO CREATE THE FUTURE OF CONNECTED CUSTOMER CONVERSATIONS

9:35 AM

9:55 AM

DARRYL MARCUS

VP Sales Africa , Liveperson

NAVIGATING THE FUTURE OF EDUCATION: METAVERSE, AI, AND GAMIFICATION FOR STUDENT SKILL DEVELOPMENT

9:35 AM

9:55 AM

Dr. Hemachandran Kannan

Director - AI Research Centre | Associate Dean , Woxsen University

LLM'S

10:00 AM

10:20 AM

CASE STUDY: FROM RAG TO RICHES

Dawood Patel

CEO , Helm

CASE STUDY : UNITY IN DIVERSITY: A MULTI - LANGUAGE CHATBOT FOR CULTURE AGNOSTIC CONVERSATIONS

10:00 AM

10:20 AM

THE FUTURE OF WORK

ISHWARYA SRINIVASAN PMP®

Vice President - Automation l Digital Transformation , ANZ

USE CASE

10:20 AM

11:00 AM

BREAK & NETWORKING

11:00 AM

11:20 AM

KELEBOHILE AMOHELANG RAMOOLLA

Product Owner , MultiChoice Group

CONVERSATION AI IN BANKING INDUSTRY

11:00 AM

11:20 AM

TANMAY SHAH

VICE PRESIDENT | Conversational AI, AXIS BANK LTD

TRENDS

11:25 AM

11:45 AM

RESILIANCY OF CHATBOT AMIDST ADVERSITY

ENAS YOUSIF

GM Customer experience and Operations , MTN Sudan

MAXIMIZING BUSINESS IMPACT IN AFRICA: HARNESSING AI-POWERED WHATSAPP CHATBOTS TO ENHANCE CUSTOMER EXPERIENCE AND DRIVE PROFITABILITY

11:25 AM

11:45 AM

Jonathan Elcock

CEO & Founder , Rather.chat

AI MATCHMAKER: FINDING THE PERFECT FIT FOR CONVERSATIONAL CHATBOTS IN 2024

11:50 AM

12:10 PM

OLAMIDE JOLAOSO

Head, Data Analytics , Wema Bank

PROMPT TO ACTION - A NEW ERA OF NLP PROCESS AUTOMATION

11:50 AM

12:10 PM

Johan Steyn

Professional speaker. Human-Centered AI Advocate, AI for Business

TRENDS

12:15 PM

12:35 PM

CASE STUDY - BOTS, GEN AI IN THE FINIANCIAL INDUSTRIES - AUTOMATION OF CUSTOMER SERVICE PROCESSES

Siphiwe Disiree Moteane

Product Manager|Digital Transformation, Discovery Limited

LLM'S

12:20 PM

12:40 PM

DESIGNING FOR TRUST AND TRANSPARENCY: BUILDING HUMAN-CENTRIC CHATBOTS FOR AFRICA

OLUWABUSAYO ADENIYI

Co-founder and Conversation Design Lead , iT8 Academy

MAKING CHATBOTS CHAT AGAIN

12:40 PM

1:20 PM

SANDILE NONJOLA

Technical Specialist - Chatbot , Old Mutual South Africa

TSHOLO RAMOKOKA

Co-Founder & CEO, AddressDox

Ross Holland

Generative AI & Applied AI Engineering , @ Nimble Group

Khethani Matumba

Conversational AI Tech Lead , iSON Xperiences

Kambe Mwaba

Head of Evaluation Intelligence, L'Oréal Sub-Saharan Africa

PANEL

1:20 PM

2:20 PM

LUNCH

2:25 PM

2:45 PM

VOICE AI: UNLEASHING AFRICA’S DIGITAL POTENTIAL WITH VOICE-BASED SERVICES

EUGENE RWAGASORE

Co-Founder, CTO, Pindo - Voice AI

CASE STUDY : A PRACTICAL PLAYBOOK TO CREATING AN EFFICIENT CUSTOMER SERVICE OFFERING USING DATA, NLP & AI

2:50 PM

3:10 PM

AVASHLIN MOODLEY

Principal AI Specialist , CSIR

VOICE-ENABLED APPLICATIONS IN AZURE WITH CONVERSATIONAL AI EXPERIENCE

2:50 PM

3:10 PM

Marcin Gastol

Founder, Garson IT

EMPOWERING CONSUMERS WITH EMPATHETIC CONVERSATIONAL FINANCIAL AI

3:15 PM

3:35 PM

ASHLEA ATIGOLO

Co-founder, Finley AI

HUMAN-CENTRIC CHATBOTS FOR IMPROVED CUSTOMER EXPERIENCE

3:15 PM

3:35 PM

NADINE SIGAMONEY

Senior Manager: Digital Transformation , MTN

CASE STUDY - TOP INNOVATIVE AI CHAT BOT USE CASE

3:40 PM

4:00 PM

Ruan Schutte

Innovation Specialist , Liberty

DRIVING BUSINESS INNOVATION IN AFRICA WITH GENERATIVE AI.

3:40 PM

4:00 PM

Jacques Patricks Khisa

Co-Founder & CEO , Voyage Companion