9:00 AM

9:20 AM

THE FUTURE OF AI IN AFRICA: EMBRACING CONVERSATIONAL AI AND THE GLOBAL AI ARMS RACE

JOHAN STEYN

Human-Centered AI Advocate. Top 50 global voices on AI voices on AI

OPENING REMARKS

9:25 AM

9:45 AM

GENERATIVE AI & DATA ANALYTICS

RICARDO ROSA

Director - Enterprise Commercial Africa, microsoft

GENERATIVE AI

9:50 AM

10:10 AM

CASE STUDY: LEVERAGING LLMS FOR MULTI-TOPIC, HUMAN-CENTRIC CONVERSATIONS: A NEW ERA OF CONVERSATIONAL SPACES

Nikolaos Marianos

Senior FS Data Scientist , Superbo.ai

LLM'S

10:15 AM

10:35 AM

CASE STUDY - SEVEN IMPEDIMENTS TO THE IMPLEMENTATION OF LARGE LANGUAGE MODELS

COBUS GREYLING

Chief Evangelist , Kore AI

ENTERPRISE SOLUTION

10:15 AM

10:35 AM

THE FUTURE OF WORK

ISHWARYA SRINIVASAN PMP®

Vice President - Automation l Digital Transformation , ANZ

USE CASE

10:40 AM

11:00 AM

CASE STUDY: INTEGRATION OF GENERATIVE AI IN CHATBOTS - STRATEGIES AND BEST PRACTICES
GENERATIVE AI

10:40 AM

11:00 AM

NAVIGATING THE FUTURE OF EDUCATION: METAVERSE, AI, AND GAMIFICATION FOR STUDENT SKILL DEVELOPMENT

Dr. Hemachandran Kannan

Director - AI Research Centre | Associate Dean , Woxsen University

LLM'S

11:00 AM

11:30 AM

BREAK & NETWORKING
BREAK & NETWORKING

11:30 AM

11:50 AM

CASE STUDY : UNITY IN DIVERSITY: A MULTI - LANGUAGE CHATBOT FOR CULTURE AGNOSTIC CONVERSATIONS

KELEBOHILE AMOHELANG RAMOOLLA

Product Owner , MultiChoice Group

BEST PRACTICE

11:30 AM

11:50 AM

CONVERSATION AI IN BANKING INDUSTRY

TANMAY SHAH

VICE PRESIDENT | Conversational AI, AXIS BANK LTD

TRENDS

11:55 AM

12:15 PM

RESILIANCY OF CHATBOT AMIDST ADVERSITY

ENAS YOUSIF

GM Customer experience and Operations , MTN Sudan

BEST PRACTICE

11:55 AM

12:15 PM

US LEGAL CONSIDERATIONS AROUND USE OF AI CHATBOTS

DAVID N PATARIU

Privacy Attorney , Venable LLP

PUBLIC SERVICE

12:20 PM

12:40 PM

AI MATCHMAKER: FINDING THE PERFECT FIT FOR CONVERSATIONAL CHATBOTS IN 2024

OLAMIDE JOLAOSO

Head, Data Analytics , Wema Bank

BEST PRACTICE

12:20 PM

12:40 PM

CASE STUDY - BOTS, GEN AI IN THE FINIANCIAL INDUSTRIES - AUTOMATION OF CUSTOMER SERVICE PROCESSES

Siphiwe Disiree Moteane

Product Manager|Digital Transformation, Discovery Limited

LLM'S

12:45 PM

1:05 PM

DESIGNING FOR TRUST AND TRANSPARENCY: BUILDING HUMAN-CENTRIC CHATBOTS FOR AFRICA

OLUWABUSAYO ADENIYI

Co-founder and Conversation Design Lead , iT8 Academy

BEST PRACTICE

12:45 PM

1:15 PM

CONVERSATIONAL AI, WHAT IS IN THERE FOR THE CUSTOMER?

SANDILE NONJOLA

Technical Specialist - Chatbot , Old Mutual South Africa

TSHOLO RAMOKOKA

Product Owner (Payment Channels) , Standard Bank Group

Ross Holland

Generative AI & Applied AI Engineering , @ Nimble Group

Khethani Matumba

Conversational AI Tech Lead , iSON Xperiences

PANEL

1:15 PM

2:15 PM

LUNCH
LUNCH

2:20 PM

2:40 PM

VOICE AI: UNLEASHING AFRICA’S DIGITAL POTENTIAL WITH VOICE-BASED SERVICES

EUGENE RWAGASORE

Co-Founder, CTO, Pindo - Voice AI

ENTERPRISE SOLUTION

2:20 PM

2:40 PM

UNLOCKING THE POTENTIAL OF AFRICAN CHATBOTS: THE INTERSECTION OF DATA, LABOR, AND EQUITY

MOPHAT OKINYI

Founder & CEO , Techworker Community Africa

USE CASE

2:45 PM

3:05 PM

CASE STUDY : A PRACTICAL PLAYBOOK TO CREATING AN EFFICIENT CUSTOMER SERVICE OFFERING USING DATA, NLP & AI

AVASHLIN MOODLEY

Principal AI Specialist , CSIR

ENTERPRISE SOLUTION

2:45 PM

3:05 PM

VOICE-ENABLED APPLICATIONS IN AZURE WITH CONVERSATIONAL AI EXPERIENCE

Marcin Gastol

Founder, Garson IT

GENERATIVE AI

3:10 PM

3:30 PM

EMPOWERING CONSUMERS WITH EMPATHETIC CONVERSATIONAL FINANCIAL AI

ASHLEA ATIGOLO

Co-founder, Finley AI

ENTERPRISE SOLUTION

3:10 PM

3:30 PM

IDENTIFYING & MITIGATING BIAS IN LLMs

NADINE SIGAMONEY

Senior Manager: Digital Transformation , MTN

IRSHAAD GOUSE

General Manager: Group Consumer Digital Transformation & CEX , MTN

GENERATIVE AI

3:35 PM

3:55 PM

CASE STUDY - GETTING CONVERSATIONAL: ENHANCING THE END USER EXPERIENCE

SIPHO TSHABALALA

Lead Product Manager , The Coca-Cola Company

ENTERPRISE SOLUTION

4:00 PM

4:20 PM

EMAIL & GENERATIVE AI : TEACHING AN OLD CHANNEL NEW TRICKS
GENERATIVE AI

4:25 PM

4:45 PM

CASE STUDY : ADVANCING DIGITAL INTERACTIONS WITH THE LATEST TOOLS
ENTERPRISE SOLUTION

4:50 PM

4:55 PM

CHAIRMAN'S CLOSING REMARKS & END OF THE DAY

JOHAN STEYN

Human-Centered AI Advocate. Top 50 global voices on AI voices on AI

CLOSING REMARKS

5:00 PM

5:30 PM

NETWORKING DRINK
NETWORKING DRINK

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