10:30 AM

10:40 AM

OPENING REMARKS

Caio Calado

Enablement Specialist , Blip

OPENING REMARKS

10:45 AM

11:05 AM

BOTI, EL WHATS APP DE LA CIUDAD DE BUENOS AIRES

Julieta Rappan

Head of Staff, Directorate of Digital Channels, Government of the City of Buenos Aires

OPENING KEYNOTE

11:10 AM

11:30 AM

HOW TO SPEED-UP YOUR SATISFACTION IN THE CALL CENTER USING VOICE VIRTUAL ASSISTANTS

Inma López Del Pino

Voice Virtual Assistant Product Owner , ING Bank – Spain & Portugal

USE CASES

11:35 AM

11:55 AM

ADVANCING NATURAL LANGUAGE PROCESSING IN IBEROAMERICAN CHATBOTS

Daniel Zenteno

Socio fundador & Chief Technology Officer, GUS

Enterprises

12:00 PM

12:20 PM

HOW NEURAL SYNTHETIC VOICES CAN CREATE BETTER CONVERSATIONAL EXPERIENCES AND MAKE CONTENT ACCESSIBLE TO EVERYBODY.

Nieves Ábalos Serrano

Chief Product Officer & Founder , Monoceros Lab

Enterprises

12:20 PM

12:40 PM

COFEE AND NETWORKING BREAK

BREAKS & NETWORKING

12:40 PM

1:00 PM

BIOTECHNOLOGY USE CASE FOR LLM POWERED CHATBOT

Vuong Trieu

Chairman & CEO , Oncotelic Therapeutics

ChatGPT

12:40 PM

1:00 PM

HOW TO EVALUATE BOTS - A UX PERSPECTIVE

Ashwini Ganeshan

Conversational Designer, LivePerson

Enterprises

1:05 PM

1:25 PM

CURADORIA DE CHATBOTS: HUMANIZANDO IAS CONVERSACIONAIS

Vanessa Sousa

UX Writer , Capgemini

Enterprises

1:30 PM

1:50 PM

CHATGPT FOR CUSTOMER LOVE

Andres Pulgarin

CEO& Founder , Botslovers

ChatGPT

1:50 PM

2:50 PM

LUNCH AND NETWORKING BREAK

LUNCH BREAK

2:55 PM

3:15 PM

FROM MARKETING TO DATA ANALYSIS: LEVERAGING AI TO IMPROVE MEDTECH E-COMMERCE – LESSONS LEARNED FROM PLUX BIOSIGNALS

Adão Coelho

Director of Digital & eCommerce , PLUX Biosignals

Enterprises

3:20 PM

4:00 PM

IMPACTO DE LOS LLM EN LAS ESTRATEGIA CONVERSACIONALES ACTUALES

Esther Checa

Head Of Innovation , t2ó

Ethel González

Senior Tech and Innovation Development, WiV México

Mary Tomasso

Conversation Designer, VASS

Amy Dolin Oliver

Conversation Designer , Genesys

Olalla Novoa Ojea

Voice coordinator. VUI Lead , PRISA Radio

PANEL

4:05 PM

4:25 PM

BOTS AS A SERVICE

Joan Salvatella

Co-founder and CTO, Bookline

KEYNOTE

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